Your orders are everywhere.
Your team shouldn't be.
The buyer sent a WhatsApp at 7am. An email came in at 9. A phone call confirmed the change at 11. Right now, only one person knows the full picture. And they're holding the phone.
One phone. One person. Every order.
This is what it actually looks like in most distribution businesses:
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WhatsApp Business is locked to one device. One person checks it. They're the bottleneck for every order that comes in that way.
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Email orders go to a shared inbox. Sometimes they get seen. Sometimes they sit for hours.
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Phone orders live in someone's notebook or memory. If they're off sick, the order doesn't exist.
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When a buyer calls to change something, you're cross-referencing WhatsApp, email, and a sticky note to figure out what they originally ordered.
Which version of this order is correct?
7:02am via WhatsApp
9:15am via Email
11:30am via Phone note
Full conversation history. One thread. Whole team.
One inbox. Your whole team.
Krated puts every WhatsApp message, email, and phone note into one threaded conversation per customer.
- Every message in one place, tagged by channel
- Your whole team sees it. Not just the person with the phone.
- Reply from Krated, it arrives on the buyer's WhatsApp or email
- Full history: who said what, when, on which channel
The conversation is the order
Most orders need refinement. The buyer asks for 50 cases of milk, you only have 40. They want a substitute. That back-and-forth IS the order. Krated lets you capture it directly from the conversation thread.
Coming soon: AI reads the conversation and pre-populates the order for you. Your team just reviews and confirms.
See how it works for your team
15 minutes. We'll show you how orders flow from WhatsApp and email into one inbox your whole team can see.