You're already paying for
order management. You're paying
in more ways than one.
It's spread across your team's time, error corrections, and lost orders you never see. Here's what it actually costs.
What manual ordering costs you
Processing 1,000+ orders through spreadsheets and manual entry. Most businesses don't see it because it's spread across the team.
Every error means a phone call, a credit note, return logistics, and a repeat delivery. At 50+ orders daily, that's 15-30 mistakes a month.
The WhatsApp that got missed. The phone order that wasn't written down. The email that sat over the weekend. You can't measure what you never saw.
Wrong items, short deliveries, orders that arrive late. Buyers don't always complain. They just stop calling and find someone else.
What changes with Krated
Confirmed orders push through automatically. Your admin team does the work that actually needs a human.
Every WhatsApp, email, and phone note in one inbox. Your whole team sees everything. Nothing gets missed because the right person was on lunch.
No more cross-referencing WhatsApp, email, and a sticky note to figure out the actual order. One conversation, every channel.
Krated costs a fraction of what you're already spending on manual order processing. The question isn't whether you can afford it. It's how long you keep paying the spreadsheet tax.
Frequently asked questions
What types of businesses use Krated?
Food and beverage distributors and wholesalers with 6-100 employees. The ones taking orders by phone, WhatsApp, and email, then retyping everything to invoice. Dairy, bakery, meat, beverages, dry goods, fresh produce. If you buy food products from manufacturers and sell to retailers or restaurants, we built this for you.
How does onboarding work?
We set up your product catalog, connect your accounting software, and train your team. Most businesses are taking orders through Krated within 2 weeks.
How does the WhatsApp integration work?
When a buyer sends a WhatsApp message, it appears in your Krated inbox alongside emails and phone notes. Your team can reply from Krated and the buyer receives it on WhatsApp. No more passing a single phone around the office.
Do my buyers need to be on Krated?
No. Your buyers keep ordering the way they always have. WhatsApp, email, phone. Krated captures everything in one place for your team. The buyer doesn't need to change anything.
What integrations are available?
Krated syncs with Xero, Sage, and QuickBooks. Confirmed orders push invoices and credit notes directly to your accounting software. No re-keying. We add integrations based on what our customers actually use.
I already have accounting software. Why do I need Krated?
Your accounting software records the invoice after the sale. Krated manages everything that happens before that: receiving orders from WhatsApp and email, refining them with the buyer, and confirming what needs to be invoiced. They work together. Krated handles the conversation and the order, your accounting software handles the books.
How is data secured?
Your data is encrypted at rest and in transit. We're POPIA compliant and follow industry best practices for data security. You own your data.
Can I import my existing data?
Yes. We help you import your product catalog, customer list, and pricing during onboarding. We support imports from spreadsheets and most common formats.
Ready to stop paying the spreadsheet tax?
15 minutes. No pitch deck. Just a conversation about how your operation runs today and where the gaps are.